Fabian Matthews
Operations Manager Malaysia
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Fabian is an experienced hospitality industry professional with more than 35 years of work experience in various sectors of the industry such as hotels, resorts, member clubs, restaurants, and cruise ships. He has a proven track record of managing Food & Beverage departments, banqueting operations, catering services, sales & marketing, finance cost control, rooms division, wedding planner and hotel and resorts operations compliance standards. Fabian has excellent people management skills and has worked in Papua New Guinea, Australia, Vietnam, Borneo Island of Sabah and Sarawak, including the Island of Langkawi in Malaysia. Fabian has also worked for Star Cruises Pte Ltd a leading Cruise Line Industry in Asia for 8 years as a role of Food and Beverage Manager.
Fabian started his journey in the hospitality industry as a Bartender at Hotel Equatorial Kuala Lumpur in 1988 and within 5 years Fabian rose up the career ladder as a Bar & Restaurant Manager and continued the journey in the Hotel and Resort Industry including the Cruise Line Industry with the highest position held as Resident Manager and Director of Food and Beverage.
Prior to joining Cezars Kitchen in December 2021, Fabian was employed with Pullman Hotel Kuching, Sarawak (Accor Hotels & Resorts Group) as a Director of Food and Beverage.
Although, the skill of customer service isn’t hard to learn, finding the happiness and finding the satisfaction and finding fulfilment in continuously serving our customers something good to eat, is what makes a really good customer service with passion.